D.Dages Trading – Store Policy

Orders & Processing

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed on weekends or public holidays.
• Once your order is confirmed, we begin preparing it immediately to ensure fast delivery.

Shipping & Delivery

We deliver nationwide across Ghana. Delivery timelines may vary depending on your location. Please ensure your name, address, and contact details are accurate when placing your order.

Kindly note:

• We are not responsible for delays caused by courier services or incorrect information provided at checkout.
• Once your order has been dispatched, delivery is handled by the courier.

Returns & Exchanges

We want you to be satisfied with what you receive. If something is not right, contact us and we will put it right.

Please note:

• Returns and exchanges are accepted on items that are unused and in their original packaging.
• We will always replace or refund an item that is:
  • the wrong item, or
  • damaged or defective on arrival
• Installed sanitary ware and fitted plumbing items cannot be returned once fitted — please check the size and specification before installation.
• Items bought on clearance or marked final sale are not returnable except where faulty.

To qualify:

• Notify us within 48 hours of receiving your order for a wrong, damaged or defective item
• Notify us within 7 days for a change-of-mind return
• The item must be unused and in its original packaging, with any tags still attached

To request a return or exchange, please contact us with:

• Your order number
• Clear photos or videos showing the issue

Refund Policy

• Refunds are only issued for approved cases (damaged, defective, or incorrect items).
• Once reviewed and approved, refunds will be processed within 3–5 business days.
• Refunds may be made via:
  • Mobile money, or
  • The original payment method (where applicable)

Order Cancellations

• Orders can only be canceled before they are processed or dispatched.
• Once your order has been shipped, it cannot be canceled.

Product Representation

We do our best to present all products as accurately as possible.

However:

• Slight variations in color, packaging, or design may occur due to lighting or supplier updates.
• These minor differences do not qualify as defects.

Wholesale & Bulk Orders

We supply both retail and wholesale customers, including shops buying stock and contractors fitting out projects.

• Wholesale orders may have different pricing and terms.
• Processing times for bulk orders may be slightly longer depending on quantity.

For wholesale inquiries, please contact us directly.

Customer Support

We are here to help.

If you have any questions, concerns, or need assistance with your order, feel free to reach out via:

• WhatsApp
• Direct Message (DM)
• Any contact method listed on our page

We aim to respond as quickly as possible.